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Grievance Mechanism & Redress
Overview
Overview (4:10)
Who is This Course For (2:01)
Quiz
An Introduction to Grievance Mechanism
In this section (0:56)
Grievance & Grievance Mechanisms (4:24)
The Business Case for Grievance Mechanism (6:29)
A Formal Grievance Mechanism
Principles of an Effective Grievance Mechanism (5:39)
International Best Practice (8:26)
International Best Practice - EBRD (6:22)
Quiz
Grievance mechanism in action
In This Section (2:01)
Key Elements In Grievance Mechanism Implementation (11:21)
Best Practice - Grievance Triage (6:09)
Best Practice - Examples (7:17)
Quiz
Key Elements In Grievance Mechanism Implementation
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