Grievance Mechanism & Redress - A Primer

Current practices and creating a GMR that conforms to international standards

This presentation was originally made to the environmental and social performance practitioners group at the OECD in 2020.

We were asked to do an introduction to current good practices for grievance management and redress systems from the ground-level, looking at how to create a GMR system that will conform with international standards.

This is taken from the perspective of what we tell clients they need to be doing in order to satisfy various funders -- whether investors or lenders that are themselves required to satisfy current international standards.


  • How to reate a GMR that conforms with current international, environmental, and social performance frameworks and standards.

  • Explore a series of questions to consider for due diligence on a GMR or identifying gaps in existing programs

The more information you have, the more you understand about how you're engaging with the communities you're part of.

After all, grievance management and redress processes are simply a way of engaging with communities.

Enroll in this focused and practical primer to understand and move forward in creating or enriching your organization's GMR.

Your Instructor

Gary MacDonald
Gary MacDonald

With over 25 years working with communities undergoing complex social change, Gary MacDonald is at the vanguard of social performance management.

Combining line management experience on billion-dollar mega-projects with multinational director-level experience, Gary brings a proven field-to-boardroom perspective to MFC’s social performance management practice.

Drawing on more than a decade as one of the leading social assessors of extractive and agro-forestry projects, Gary oversees MFC’s assessment practice as it guides investors and managers through the international social performance standards that opens access to funding. His experience resolving community-project conflict prompted his involvement in groundbreaking UN Global Compact work on conflict and revenue transparency. As a thought leader and public speaker, he constantly pushes the boundaries of the social performance community of practice; his deft touch brings in skeptics and creates space for dialogue. He is MFC’s principal and founder.

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
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What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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